The Client

A Top US / Canadian Retailer – the 5th largest department store chain known for apparel , appliances and various merchandise.

The company was revamping its supply chain to gain cost efficiencies.

The Engagement with ITO

ITO team worked with all relevant stakeholders to understand the warehouse goals. Based on the objectives -
    • ITO supported the design and implementation of the Warehouse with the new cloud based WMS (Oracle - LogFire).
    • ITO configured the WMS, provided over 300+ test scenarios, 40+ RF transactions.
    • ITO conducted training sessions for the warehouse associates to educate on the new system and processes.
    • ITO provided round the clock support for the Go Live and Peak periods.

The Challenge

The client was upgrading its supply chain technology and process infrastructure to gain cost efficiencies and build a supply chain for the future .

Specifically to this end –

    • The client was Onboarding a new cloud based Warehouse Management System ( WMS - Oracle LogFire) at their 1million+ sqft facility.
    • Build capability of fulfillment of big ticket and small ticket Orders from smaller consumers as well as stores nationally
    • The entire project was to be completed in 5 months start to finish.
    • Onboard warehouse associates with over 15+ years experience on to a new system in a short time

Value Delivered by ITO

ITO’s Support ensured –

    • The new cloud based WMS was taken live in record 5 months time. ITO support made this happen.

Why was ITO chosen by the Top US / Canadian Retailer


ITO’s Experience

ITO’s Professionals with over 15+ years in Supply Chain.

ITO’s Skills

ITO’s capabilities in Designing ,implementing and supporting Warehouse Solutions
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ITOs Team & Leadership

ITO ‘s ability to work as a team with the client IT as well Warehouse Ops and lead the team as and when needed.

ITO’s Value

ITO’s value in accelerating projects for in-time and budget completion

The Reward

Today ITO is well respected and has been engaged by the client for multi–year services – signifying the trust in ITO.