The Client

A Top US Sports Retailer – among the largest sports merchandise sellers slowly becoming a well known name brand.

The company was revamping its entire supply chain infrastructure for double digit growth year on year.

The Engagement with ITO

ITO team worked with the client team to understand the goals . Based on the objectives -

    • Time being the essence - ITO supported an accelerated implementation of the 1st Warehouse with the WMS (Manhattan) with the new OMS (Sterling)
    • ITO supported the core configurations on WMS as well integration touch points with OMS and the existing MHE vendor.
    • ITO provided round the clock support for the Go Live and Peak periods.

The Challenge

The client was upgrading its entire supply chain – technology and process capabilities for Omni channel service and delivery, warehouse systems and infrastructure to build a supply chain for the future.

Specifically to this end –
    • The client was Onboarding a new Warehouse Management System (WMS - Manhattan), new Order Management System (OMS-Sterling) and new Integration system t their 500K+ sqft facility to start. This warehouse was to go live within 4 months of ITO’s engagement.
    • The end goal to sunset the legacy systems
    • Build capacity and capability to handle more than double the current capacity of Order Fulfillment from all its DCs
    • Build a new supply chain team which can deal with these new changes

Value Delivered by ITO

ITO’s Support ensured –

    • The WMS , OMS and integration system was taken live within 5 months of ITO involvement. ITO support made this happen.
    • The warehouse shipped over 3 Million units in the peak thanksgiving period – within one month of go live – a 10% increase y-o-y.
    • The go live wasn’t the easiest and ITO’s support to success stood out.

Why was ITO chosen by the Top US Retailer

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ITO’s Experience

ITO’s Professionals with over 15+ years in Supply Chain and the ability to guide in challenging circumstances.
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ITO’s Skills

ITO’s capabilities in Designing, implementing and supporting Warehouse Solutions and multiple go lives with integrated systems.
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ITOs Team & Leadership

ITO ‘s ability to work as ONE team with the client IT as well Warehouse Ops and coach, train them to success.
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ITO’s Value

ITO’s value in accelerating projects for in-time completion with complex systems.

The Reward

Today ITO is very well regarded and has been engaged by the client for end to end services – including new greenfield warehouse design, implementation as well as Support Services – QA & Automation.